📦 How long does shipping take?

Our average delivery time is 6-12 business days, depending on your location and local postal services.

🚚 Where do you ship from?

We ship directly from our trusted fulfillment partners to ensure fast delivery and the best product quality.

🔎 Where can I track my order?

Once your order ships, you’ll receive a tracking number by email.

Didn’t receive it yet? Check your spam folder or contact us.

💡 My LED light isn’t turning on. What do I do?

Most issues are caused by:

• a loose USB connection
  
• the adapter not providing enough power
  
• the remote not having batteries
  

Still not working? Send us a quick message - we’re happy to help.

📧 How can I contact customer support?

You can reach us anytime at:

support@auralights.nl

We usually respond within 24 hours.

💳 Which payment methods do you accept?

We accept all major payment methods, including:

• iDEAL
  
• Credit & Debit Cards
  
• PayPal
  
• Klarna (Pay Later)
  
• Apple Pay / Google Pay
  

🧩 Will the lights work in my country?

Yes! All lights use USB power, so they work anywhere with a standard USB adapter.